1. Introduction. 

1. Purpose of this manual 
   

1. Specific Warnings

Electrical Safety Power Off: Always disconnect the power supply before beginning installation or maintenance work to prevent electrical shock or injury.

Proper Tools: Use insulated tools when working with electrical components to reduce the risk of electric shock.

Qualified Personnel: If you are not confident in your ability to safely handle electrical installations, consult a qualified solar installer.

1. General Safety Precautions
   

Ensuring your safety and the safety of others during the installation and operation of your Home Energy Management System (HEMS) is of utmost importance. Please read and follow these general safety precautions carefully:

1. Avoid Water: Do not expose electrical components to water or moisture. Install the system in a dry, protected area.
   
2. Handle with Care: Handle all components with care to avoid damage. Avoid dropping or applying excessive force to any part of the system
   
3. Do not expose this product to heat from any source; it is designed for reliable operation at normal room temperature
   
4. Any external power supply used with the Hub:One shall comply with relevant regulations and standards applicable in the country of intended use. The power supply should provide 5V DC and a minimum rated current of 3A 
   

• Stable Ladder Usage: When using ladders or step stools, ensure they are stable and placed on a level surface.

• Secure Mounting: Ensure all components are securely mounted and fastened to prevent them from falling or becoming dislodged.

• Ventilation: Install components in a well-ventilated area to prevent overheating.

• Appropriate Tools: Use the correct tools for each task to prevent injury and avoid damaging components.

• Inspect Tools: Regularly inspect tools for damage and ensure they are in good working condition before use.

• Protective Gear: Wear appropriate personal protective equipment (PPE) such as gloves, safety glasses, and sturdy footwear.

• Avoid Distractions: Focus on the task at hand and avoid distractions that could lead to accidents.

• Keep Away: Keep children and pets away from the installation area to avoid accidents and interference with the installation process.

• Proper Disposal: Dispose of packaging materials and old components responsibly and in accordance with local regulations.

• Battery Handling: If the system includes batteries, handle them according to the manufacturer’s instructions, avoiding exposure to extreme temperatures or open flames.

3. Pre-Installation Requirements.

1. Prerequisites
   

WiFi Connection: at point of install Ensure there is a reliable wifi internet access as this is crucial for the functionality of your Hub:One.  If WiFi connection is weak at point of install or non-existent then an alternative connection needs to be arranged  such as an ethernet connection (recommended), powerline adaptors.

Power outlet: Please ensure there is a 3-pin outlet (230V, UK) or a 2-pin power outlet (230V, EU) near your inverter for a convenient setup. It is recommended that the plug is within 4 meters of your inverter. 

1. Compatibility Check 
   

1. Tools required
   

1. Pre-Installation Configuration and Setup (Connecting your WIFI) 
   

Step 1: Connect the Hub:one to your router and power source using the ethernet cable and power supply provided and connect your phone or laptop to the wifi network from the router that it is connected to.

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Step 2: Download the "Swarm Installer" app from either Google Play or Apple App store to your smartphone.

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Step 3: Open up the "Swarm Installer" application once installed on your smartphone.   

Step 4: Once open the application will scan for Hub:One devices on your network. Once detected select your Hub:One device

Note: The application may pick up other devices on your network please just ignore these. 

Step 5: Once connected to the device the device will prompt you for a username and password: 

The details will be:

Username: admin 

Password:

Printed on a label underneath your Hub:One

Step 6 : Once in the config portal (as below) select your wifi network and enter your password. You will be greeted with a success message then you will be connected via wifi. 

Step 7: Select the inverter tab in the menu and select the manufacturer, model and capacity of your installed inverter. The others will be set by default.

If you have altered the baud rate on the inverter this will need to match the default value. Swarm advises on changing the inverter setting back to the default value.

 

Step 8: In the menu select connect to Solar and Battery. Once in this section please populate the information to the best of your knowledge. This is to allow the automated energy manager to work as efficiently as possible. 

Tip: For retrofit installs please refer to the original MCS certification for Solar panel details. 

 

Step 9: Configuration is now complete.  You can now disconnect from the router and place the device back at the inverter or permanent location and move onto section 5 for details on connecting to inverter. 

4. Installation Steps

1. Hub:one Port Configuration

1. Solax Hybrid Inverter
   

Step 1: Take your modbus cable and insert the RJ45 end into the inverter labeled Com/LCD as shown below:

Step 2: Take the RJ11 end of your modbus cable and insert it into the Port Number 2 on the Hub:one

Step 3: Take your 230V power adaptor and insert into port 1 of the Hub:one. Plug in the the power adaptor into the power outlet and switch on. 

Step 4: Your Hub:one is now installed. Move onto Section 6 for client setup. 

1. Solis Hybrid Inverter

Step 1: Take your modbus cable and insert the Solis end into the inverter labeled "Com" as shown below, to do this you will need to remove the wifi dongle: 

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Note: Removing the Wifi dongle will cause the Solis App to stop working. Unfortunately Solis app and Hub:one cannot work together.

Step 2: Take the RJ11 end of your modbus cable and insert it into the Port Number 2 on the Hub:one

Step 3: Take your 230V power adaptor and insert into port 1 of the Hub:one. Plug in the the power adaptor into the power outlet and switch on. 

Step 4: Your Hub:one is now installed. Move onto Section 6 for client setup. 

5. Client Setup

       

Do not throw away serial number card this must be handed to the end user client. The serial number of the device is required for them to complete the setup. 

If you wish to assist the client in the setup they need the following to hand: 

1. A smart phone running either android ver xxxx or iOS xx. 
2. Access to their email they are going to register the device with.
3. There Octopus energy API Key.
   

Note: Octopus have displayed not to share this API key in there App. We do require this to allow the device to work with octopus tariffs. Once submitted please do not regenerate the API key this wil lcause the connection to stop working.   

Step 1 - Connecting the device to their profile: 

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Certifications

   

8. Warranty and Information 

 

Warranty Period: 2 years

Warranty Scope

The Warranty period on this device is 2 years from purchase. This warranty covers the repair or replacement of defective parts. The decision to repair or replace the product will be at the discretion of Swarm Energy Ltd.

Warranty Exclusions

1. Damage caused by misuse, abuse, or accidents
   
2. Damage due to natural disasters, including but not limited to lightning, flood, or fire
   
3. Damage caused by your Installer
   
4. Further installation costs from Installers
   
5. Normal wear and tear
   
6. Unauthorised modifications or repairs
   
7. Products used for commercial purposes.
   

Claim Procedure

1. Contact our customer service department at 0333 242 3405 or email help@swarm.eco
2. Provide proof of purchase (receipt or invoice) and a detailed description of the issue
3. Follow the instructions given by our customer service team for returning the product, if necessary.