Installation of the Hub:One with SOLAX & SOLIS Inverters
1. Introduction.
Purpose of this manual
The purpose of this manual is to provide clear, step-by-step instructions for the safe and efficient installation, configuration, and maintenance of your Hub:one. This guide is designed to help users understand the components of the system, the necessary tools and materials for installation, and the procedures to follow for a successful setup. Additionally, this manual aims to ensure that users can troubleshoot common issues, perform routine maintenance, and access technical support when needed. By following this manual, users will be able to optimise their energy usage, enhance the performance of their home energy systems, and contribute to a more sustainable and cost-effective household energy management.
Should you have any questions throughout this process, please see contact details at the end of this guide.
In the box
- 1 x Hub:one Device
- 1 x UK/Euro Power adaptor
- 1 x Ethernet Cable
- 1 x Modbus cable (Inverter dependant - separate packaging)
- 1 x Mounting Bracket (optional extra)
2. Safety Information.
Specific Warnings
Electrical Safety Power Off: Always disconnect the power supply before beginning installation or maintenance work to prevent electrical shock or injury.Proper Tools: Use insulated tools when working with electrical components to reduce the risk of electric shock.
Qualified Personnel: If you are not confident in your ability to safely handle electrical installations, consult a qualified solar installer.
General Safety Precautions
Ensuring your safety and the safety of others during the installation and operation of your Home Energy Management System (HEMS) is of utmost importance. Please read and follow these general safety precautions carefully:
1. Handling Components
- Avoid Water: Do not expose electrical components to water or moisture. Install the system in a dry, protected area.
- Handle with Care: Handle all components with care to avoid damage. Avoid dropping or applying excessive force to any part of the system
- Do not expose this product to heat from any source; it is designed for reliable operation at normal room temperature
- Any external power supply used with the Hub:One shall comply with relevant regulations and standards applicable in the country of intended use. The power supply should provide 5V DC and a minimum rated current of 3A
2. Installation Safety
• Stable Ladder Usage: When using ladders or step stools, ensure they are stable and placed on a level surface.• Secure Mounting: Ensure all components are securely mounted and fastened to prevent them from falling or becoming dislodged.• Ventilation: Install components in a well-ventilated area to prevent overheating.
3. Tool Safety
• Appropriate Tools: Use the correct tools for each task to prevent injury and avoid damaging components.• Inspect Tools: Regularly inspect tools for damage and ensure they are in good working condition before use.
4. Personal Safety
• Protective Gear: Wear appropriate personal protective equipment (PPE) such as gloves, safety glasses, and sturdy footwear.• Avoid Distractions: Focus on the task at hand and avoid distractions that could lead to accidents.
5. Children and Pets
• Keep Away: Keep children and pets away from the installation area to avoid accidents and interference with the installation process.
6. Environmental Considerations
• Proper Disposal: Dispose of packaging materials and old components responsibly and in accordance with local regulations.• Battery Handling: If the system includes batteries, handle them according to the manufacturer’s instructions, avoiding exposure to extreme temperatures or open flames.
By adhering to these general safety precautions, you can help ensure a safe and successful installation and operation of your Home Energy Management System. Always prioritizse safety and, when in doubt, seek professional assistance.
3. Pre-Installation Requirements.
Prerequisites
WiFi Connection: at point of install Ensure there is a reliable wifi internet access as this is crucial for the functionality of your Hub:One. If WiFi connection is weak at point of install or non-existent then an alternative connection needs to be arranged such as an ethernet connection (recommended), powerline adaptors.
Power outlet: Please ensure there is a 3-pin outlet (230V, UK) or a 2-pin power outlet (230V, EU) near your inverter for a convenient setup. It is recommended that the plug is within 4 meters of your inverter.
Compatibility Check
Before installation please check compatibility with your inverter against our compatibility list. The list can be found here.
Tools required
The Hub:one installation does not require any specific tools. However, you may need access to the Modbus port of a specific inverter. In this case, please follow the manufacturer’s instructions for that particular inverter.
You may also choose to wall mount the unit using the optional wall mount. If so, you will need the following tools:
• Drill
• 6mm masonry drill bit
• Hammer
• Pozi #2 screwdriver
4. Configuration and Setup
Step 1: Connect the Hub:one to your router and power source using the ethernet cable and power supply provided and connect your phone or laptop to the wifi network from the router that it is connected to.
Step 2: Download the "Swarm Installer" app from either Google Play or Apple App store to your smartphone.
Step 3: Open up the "Swarm Installer" application once installed on your smartphone.
Step 4: Once open the application will scan for Hub:One devices on your network. Once detected select your Hub:One device
Note: The application may pick up other devices on your network please just ignore these.
Step 5: Once connected to the device the device will prompt you for a username and password:
The details will be:
Username: admin
Password:
Printed on a label underneath your Hub:One
Step 6 : Once in the config portal (as below) select your wifi network and enter your password. You will be greeted with a success message then you will be connected via wifi.
Step 7: Select the inverter tab in the menu and select the manufacturer, model and capacity of your installed inverter. The others will be set by default.
If you have altered the baud rate on the inverter this will need to match the default value. Swarm advises on changing the inverter setting back to the default value.
Step 8: In the menu select connect to Solar and Battery. Once in this section please populate the information to the best of your knowledge. This is to allow the automated energy manager to work as efficiently as possible.
Tip: For retrofit installs please refer to the original MCS certification for Solar panel details.
Step 9: Configuration is now complete. You can now disconnect from the router and place the device back at the inverter or permanent location and move onto section 5 for details on connecting to inverter.
5. Installation Steps
Hub:one Port Configuration
1.USB-C Power Port
2. Modbus RJ11 Port
3. USB Port (not in use)
4. Ethernet port for optional internet hardwire.
Solax Hybrid Inverter
Step 1: Take your modbus cable and insert the RJ45 end into the inverter labeled Com/LCD as shown below:
Step 2: Take the RJ11 end of your modbus cable and insert it into the Port Number 2 on the Hub:one
Step 3: Take your 230V power adaptor and insert into port 1 of the Hub:one. Plug in the the power adaptor into the power outlet and switch on. 
Step 4: Your Hub:one is now installed. Move onto Section 6 for client setup.
Solis Hybrid Inverter
Step 1: Take your modbus cable and insert the Solis end into the inverter labeled "Com" as shown below, to do this you will need to remove the wifi dongle:
Note: Removing the Wifi dongle will cause the Solis App to stop working. Unfortunately Solis app and Hub:one cannot work together.
Step 2: Take the RJ11 end of your modbus cable and insert it into the Port Number 2 on the Hub:one
Step 3: Take your 230V power adaptor and insert into port 1 of the Hub:one. Plug in the the power adaptor into the power outlet and switch on.
Step 4: Your Hub:one is now installed. Move onto Section 6 for client setup.
6. Client Setup
For your client to complete the next step your client must download the "Swarm Hub:One" app from either Google play or Apple app store.
Do not throw away serial number card this must be handed to the end user client. The serial number of the device is required for them to complete the setup.
If you wish to assist the client in the setup they need the following to hand:
- A smart phone running either android ver xxxx or iOS xx.
- Access to there email they are going to register the device with.
- There Octopus energy API Key.
Note: Octopus have displayed not to share this API key in there App. We do require this to allow the device to work with octopus tariffs. Once submitted please do not regenerate the API key this wil lcause the connection to stop working.
Step 1 - Connecting the device to there profile:
Step 2 - Setting up there personal details:
Step 3 - Connecting Your Octopus Energy Account
Step 4 - Confirmation of Setup
Congratulations the device is now setup and active.
7. Technical Support
Live Technical support is available Monday to Friday 09:00 to 17:00. Live support available via:
- Online help centre https://help.swarm.eco/
- Online Chat at www.swarm.eco
- Email: help@swarm.eco
- Telephone: 0333 242 3405 then option 2.
Out of hours support is available by our online articles at help our help centre. If you can find what you need raise an email or a ticket in the help centre and the support team will be in touch as soon as they pick up inside the hours.
Installers can keep a regular eye on there raised tickets by signing up to our help centre.
8. Appendices
Technical Specifications
Colour | Black |
Dimensions | 153mm x 151mm x 30mm |
Weight | 257g |
Power Requirements | 5 volt DC via USB-C connector (minimum 3A) |
Connectivity | Gigabit LAN or 2.4GHz and 5.0GHz IEEE 802.11 b/g/n/ac wireless LAN |
Connectivity requirements | Active Internet Connection |
Compatibility | For latest compatibility visit https://swarm.eco/integrated-devices/ |
Operating Temperature | 0 to 50 celsius optimal |
Storage Temperature | -20 to 80 celsius |
Material | Acrylonitrile butadiene styrene and Polycarbonate |
Regulatory Information
Conformity Declaration
We, Swarm Energy Limited, Unit 4, The Old Forge, Hoults Yard, Byker, Newcastle
upon Tyne NE6 2HL, declare under our sole responsibility that the product:
Product name: Hub:One (all variants) Trade name: Swarm Energy Limited
to which this declaration relates is in conformity with the essential requirements
and other relevant requirements of the Radio Equipment Directive (2014/53/EU).
The product is in conformity with the following standards and/or other normative
documents:
Restriction of Hazardous Substances (RoHS) Directive; The product complies
with 2011/65/EU and all of its amendments as of the date of this document.
SAFETY (art 3.1.a): IEC 60950-1: 2005 (2nd Edition) and EN 62311: 2008
EMC (art 3.1.b): EN 301 489-1/ EN 301 489-17 Ver. 3.1.1 (assessed in conjunction
with ITE standards EN 55032 and EN 55024 as Class B equipment)
SPECTRUM (art 3.2): EN 300 328 Ver 2.1.1, EN 301 893 V2.1.1
The WLAN radio technology of this device is designed for use in all countries in
the European Union, and Switzerland, Norway and Iceland. In France indoor use
only is permitted.
Place and date of issue (of this DoC): Swarm Energy Limited, Unit 4, The Old
Forge, Hoults Yard, Byker, Newcastle upon Tyne NE6 2H on 3rd July 2024.
Signed by or for the manufacturer: Anthony Piggott, CTO
WEEE Directive Statement for the European Union
The WEEE marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material resources.
To return your used device, please contact the retailer where the product was
purchased. where they can take this product for environmental safe recycling.
Alternatively, you can return your Hub:One to Swarm for recycling. To do so
contact our customer service department at 0333 242 3405 or email
help@swarm.eco.
Certifications
9. Warranty and Information
Warranty Period: 2 years
Warranty Scope
The Warranty period on this device is 2 years from purchase. This warranty covers the repair or replacement of defective parts. The decision to
repair or replace the product will be at the discretion of Swarm Energy Ltd.
Warranty Exclusions
- Damage caused by misuse, abuse, or accidents
- Damage due to natural disasters, including but not limited to lightning, flood, or fire
- Damage caused by your Installer
- Further installation costs from Installers
- Normal wear and tear
- Unauthorised modifications or repairs
- Products used for commercial purposes.
Claim Procedure
- Contact our customer service department at 0333 242 3405 or email help@swarm.eco
- Provide proof of purchase (receipt or invoice) and a detailed description of the issue
- Follow the instructions given by our customer service team for returning the product, if necessary.
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